Privacy Policy mas9

Introduction and Scope of This Policy

This Privacy Policy is issued by mas9, an online gambling platform operating under international licensing. This Policy applies to all users who access, register with, or use any services provided on the mas9 website.

We recognise the importance of your privacy and are committed to handling your personal information responsibly, transparently and securely. This Policy explains the types of data we collect, the purpose of collection, how we protect it, and your rights as a user in relation to that data.

This Policy should be read together with the Terms and Conditions of mas9. If there is any conflict between the two documents, this Privacy Policy will apply specifically to matters relating to personal information.

Information We Collect

In operating the platform, mas9 collects several categories of information from users. This collection is done directly through account registration, or automatically through use of our website.

Information you provide directly:

• Full name, date of birth and identity card number (MyKad) for the identity verification process
• Email address and mobile phone number for account communications
• Account password stored in encrypted form
• Payment method details such as e-wallet details and bank account information for deposit and withdrawal purposes
• Supporting documents uploaded during the KYC verification process

Information collected automatically:

• IP address, browser type and operating system of your device
• Activity log data within the platform including games played and bets placed
• Login session time and duration
• Cookie data and similar tracking technologies to improve the user experience

Purpose of Information Use

Personal information you provide to mas9 is used solely for platform operations and service improvement. We do not use your data for purposes not stated in this policy without obtaining your consent first.

• Account management — creating, verifying and managing your user account, including the age verification process to ensure users are 21 years of age and above.
• Transaction processing — processing deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency, as well as withdrawals to your account.
• Identity verification (KYC) — complying with international licensing requirements and preventing fraud, money laundering and access by underage individuals.
• Service communications — sending important notifications regarding your account, withdrawals, security updates and changes to terms.
• Platform improvement — analysing aggregated usage patterns to improve the design, performance and features of the website.
• Fraud prevention — detecting and investigating suspicious activity, account misuse or fraud attempts on the platform.

Sharing Information with Third Parties

mas9 does not sell or rent your personal data. However, in limited circumstances, we may share your information with the following parties for operational purposes only:

• Payment service providers — certified payment processors such as e-wallet providers, banks and cryptocurrency platforms that process your transactions.
• Technology providers — companies that provide technical infrastructure, server hosting and cybersecurity services to the mas9 platform.
• Regulatory bodies and law enforcement — where required by law or a valid court order.
• Licensed game providers — only the technical data required to run games on the platform; no personal financial information is shared.

All third parties dealing with mas9 are bound by strict confidentiality agreements and are required to handle user data in accordance with the security standards set by mas9.

Cookies and Tracking Technologies

The mas9 website uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — required for basic functions such as maintaining your login session and account security. These cookies cannot be disabled without affecting the functionality of the website.
• Performance Cookies — collect information about how users interact with our website for technical improvement purposes.
• Preference Cookies — store your selected settings such as display language and game preferences.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the full functionality of the mas9 website.

Data Retention Period

mas9 retains your personal data for as long as your account is active or as long as required to provide services. Once an account is closed or inactive for a set period, we will delete or anonymise your data in accordance with our data retention procedures.

However, certain data may need to be retained for longer due to legal requirements, such as financial transaction records and KYC documents that may need to be kept in accordance with regulatory authority requirements. In such cases, we will only retain the minimum data necessary to comply with those legal obligations.

Information Security

mas9 implements appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include:

• SSL/TLS encryption for all communications between client and server
• Storage of passwords in hashed form that cannot be decrypted
• Role-based access control for internal staff
• Continuous security monitoring and intrusion detection systems
• Regular security assessments and penetration testing
• Established security incident response procedures

While we take every reasonable precaution, no security system is completely foolproof. We encourage users to also take their own protective measures such as using a strong password and not sharing account details with anyone.

Cross-Border Data Transfers

Since mas9 operates under international licensing, your personal data may be transferred and processed outside Malaysia. We ensure that any such data transfer complies with data protection standards equivalent to those set out in this Privacy Policy.

mas9 uses appropriate contractual agreements with all overseas service providers to ensure your data receives adequate protection even when processed outside Malaysia.

Children's Privacy

The mas9 platform is strictly for users aged 21 and above only. We do not knowingly collect personal information from individuals below that age.

If we become aware that we have collected personal information from someone under the age of 21, we will take immediate steps to delete that information and close the account in question. Parents or guardians who discover that their child has registered on our platform are requested to contact our support team via live chat or email.

Changes to This Privacy Policy

mas9 reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to users via their registered email address or a prominent notice on our website.

The effective date shown at the top of this policy will be updated each time a change is made. You are encouraged to review this policy periodically to ensure you are always aware of how mas9 manages your information. Continued use of the platform after changes take effect will be considered acceptance of the updated terms.

How to Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal data, please contact the mas9 privacy team through the following channels:

• Live Chat — available 24 hours a day, 7 days a week through the mas9 platform, in Malay and English.
• Email — [email protected]

We aim to respond to every enquiry promptly. For formal requests relating to personal data, please state "Privacy Request" in the subject line of your message to help us process it efficiently.